Team gift card goal
connectingSeason leaders
No sales logged yet. The first entry starts the race.
Must-know of the day
Key dates
Season runs Nov 1 to Dec 31. The week before Christmas is the busiest week of the year for gift cards, and Dec 23 is historically the single biggest day. Christmas Eve is light on appointments but heavy on walk-in gift buyers. Keep the energy through New Year's.
Holiday must-knows
2026 Holiday Promotions
Always open with the best value, the BOGO Standard Massage or LuXe Facial, then move up. Use the gift card that matches the promotion being purchased. Never ask how much they want to spend.
Fine print every associate should be able to say out loud
Promotional value lasts one year from purchase. After that the card keeps only what the buyer paid. The money never expires, the bonus does.
Limit one discounted promo of each type per client. One BOGO massage and one BOGO facial per person; one Black Friday card per person.
Service time includes 10 minutes for consultation and dressing. Say it up front so nobody feels shorted on the table.
Spa-specific vs. any spa. Black Friday cards and Legacy memberships redeem only at Wylie. The three standard BOGO tiers redeem at any MassageLuXe.
Not redeemable for cash. We do not accept third-party gift cards. Lost or stolen cards can be replaced here, at the issuing spa.
Balance inquiries: the spa, or 877-321-5893.
Scripts and the Upsell Path
Word for word where it matters. The formula is Ask, Listen, Recommend. You do not have to do all three every time; listen and make the recommendation that fits them.
Voicemail gets the same cheer. Mention the gift card specials in the greeting.
The Holiday Upsell Path
The goal is not to push spend. It is to listen for what they are shopping for and make the gift better.
UPGRADE THE EXPERIENCE
Can you move them to the next BOGO tier? Ask who they are buying for first.
Listen for:- "I want to spoil her."
- "She works so hard."
- "This is a special gift."
- "She loves massages."
ADD TO THE GIFT
Once the service is picked, look for one more thing: retail, another name on their list, or another service.
CREATE THE RETURN VISIT
Is there a membership in this conversation?
Listen for:- "She comes here all the time."
- "He loves getting massages."
- "This is her favorite place."
Ten conversation starters
- "Who are you shopping for today?"
- "Tell me a little bit about who this gift is for."
- "Is this for a special occasion, or just a great holiday gift?"
- "What kind of experience do you think they would enjoy most?"
- "If you really want to spoil them, we have a couple of options you may want to consider."
- "Let me show you our most popular gift option."
- "Before we finish, let me show you a couple of options that might be a good fit for them."
- "Based on what you've told me, I think you might like this option."
- "Have you considered making this a little more of an experience?"
- "Since you're already shopping for them, have you been in before?"
Number 10 is how a gift card buyer becomes a future member. Ask it every time, and capture their name and number so we can follow up in January.
Four rules for the gift card counter
Help them decide. They will look at you for guidance. Take the time to match the offer to the person on their list.
Start with the best value. BOGO Standard Massage or LuXe Facial first, every time. Then upgrade.
Never assume their budget. Be confident in the details and do not ask how much they want to spend.
Use the right card. Each promotion has its own gift card. Ring the one that matches.
Repechage Algo Mist, Honey and Almond Scrub, C-Serum, Mineral Face Shield; IMAGE Ormedic Lip Complex, Daily Prevention SPF 40 Mist, Vital C Serum, Vital C Cleanser. If they ask price, say you will ring it up at the desk with tax and check for any discounts.
Black Friday Legacy Membership, word for word
"How long is that price good for?" One full year from the day you join. After month 12 it moves to the regular LuXe rate, which we will tell you about before it happens.
"What happens after the year?" Nothing changes except the rate. Your credits, your discounts, and your spot stay. Many Legacy members who object to the LuXe price at that point are placed on our Hero rate as a courtesy. Do not offer that up front.
"Am I locked into this?" The rate is locked in for you, not against you. You can freeze or cancel with notice like any member.
Legacy is spa-specific. Credits redeem at Wylie only. LuXe members can redeem at any MassageLuXe nationwide.
Legacy members cannot gift services. If someone wants to share sessions with family, that is a LuXe conversation (LuXe members may gift one standard massage or LuXe facial every six months).
New members only. Anyone who has held a membership in the last three months is not eligible for the Black Friday Legacy price.
Holiday objections, handled
Holiday Sales Challenge
Pair up. One of you is the team member and reads the teal card. The other is the client and reads the orange card without showing it. Three to five minutes, then the client reveals the secret and you swap.
Log a Sale
Log it the moment you ring it. Points post to the leaderboard on every device instantly.
Today's entries
Nothing logged yet today.
Santa's Sleigh Race
Every sale moves your sleigh toward the North Pole. Milestone gifts along the track are yours the moment you pass them. Most points on Dec 31 is the season champion.
Season standings
Prizes
How points work
Team totals
Manager panel
Roster, prices, goals, point values, prizes and the season checklist. Changes save to every device.
The PIN keeps associates out of settings. It is not a security wall; the page is only as private as the link.
Roster
Goals
Prices
Each gift card tap adds this price to the team thermometer, so fill in every tier. BOGO Standard is $140 at every MassageLuXe.
Point values
Prizes
Any associate who reaches the points earns that level's prize. Add as many levels as you like; each is earned once per associate.
Season checklist
All entries
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